The etom suggested process architecture, as shown in. Tonex frameworx training etom training, business process framework is a 2 days course what gives the subtleties behind the benchmarks for advancement and arrangement of ossbss operations business support systems. The guidebook format is used, for example, when the. This is similar to how process decomposition can use semantic analysis. The two main techniques used to analyze existing organizational processes are through process interaction and process flows, illustrated in figures 8 and 9. Adopted by 91% of the worlds largest service providers, tm forum frameworx continues to be the most widely used blueprint for effective and efficient business operations. In fact, tmf aims that service providers utilize the business process framework etom to analyze their existing business processes, identify redundancy or gaps in their current strategies, and reengineer processes to correct deficiencies and add automation.
The development of the business process standardization for telecom service providers started with the founding of the tm forum in the map also indicates the interaction between processes. Frameworx is an enterprise architecture framework geared towards communications service the information framework formally shared informationdata model or sid is a unified reference data model providing a single used in combination with the business process framework etom business process and activity. The business process ccisco etom is a standard maintained by the tm forum1 an association for service providers and their suppliers in the telecommunications and entertainment industries. The etom business process framework is the most widely accepted and adopted standard for business processes in the telecommunications industry and other relevant management area. Using a process management framework to for process. Download scientific diagram etom level 1 and 2 processes within level 0 process operations real options in telecom infrastructure projects a tutorial. Frameworx, business process framework training authorstream. Enhanced telecom operations map etom the business process language of ngoss in use by hundreds of companies around the world,accepted as a formal standard by the itut, and translated into 6 languages, the etom is truly the business process heart of the tm forums new generation operations systems and software ngoss framework. A practical approach to the operation of telecommunication. High level guide for managers the information framework. Download the entire gb921 business process framework etom r17. The etom model describes the full scope of business processes required by a service provider and defines key elements and how they interact each area of business activity is defined in the form of process components. Within the tm forum business process framework, etom level 1 3 already exists as a standard. Briefly, etom is a reference framework that categorizes all the business activities that a service provider performs.
Etom business process framework pdf free download as pdf file. Without standardized information models, data may require extensive transformation. Enhanced telecom operations map etom the business process. The concepts here are discussed at some length in addendum g guide to applying the business process framework, and the approach above is in line with this. Itil and etom building bridges focus is on identifying and removing obstacles to full integration of itil and etom, within sps and others supported by tm forum and itsmf, with joint publication builds on past tm forum work published as gb921v gb921v shows a workable technical basis for implementing etom process flows. The business process framework etom is a standard maintained by the tm forum1.
Ontologybased process modeling using etom and itil. Each business process framework process is supported by descriptive text. The framework mainly focuses on business processes involved in telecommunication service providers enterprise environment. It describes and analyzes different levels of enterprise processes according to their significance and priority for the business. Operations map etom the business process framework for the information and communications services industry, gb921 version 4. The framework is defined as generically as possible so that it remains organization, technology, and serviceindependent. Ontologybased process modeling using etom and itil 1003 2. The etom business process framework enhanced telecommunications operations map is a guide to best practices for business process management in the telecommunications industry. The business process framework is an operating model framework for telecom service providers in the telecommunications industry.
Jul 06, 2015 easy and hassle free way to make money online. Submitted by rskolnik on fri, business process framework fundamentals. About etom etom provides a standard process architecture, terminology, classification scheme and decomposition hierarchy. The model being established by the telemanagement forum tm forum is the enhanced telecom operations map etom business process framework on which we rely in this work to propose a mapping of. Integrating the etom business process framework into the ericsson seamless modeling. The model describes the required business processes of service providers, and defines key elements and how they should interact. Aug 15, 2019 gb921w working together itil and etom r11. As a standardized business process framework proposed by tmf. Jan 30, 2019 frameworx is an enterprise architecture framework geared towards communications service the information framework formally shared informationdata model or sid is a unified reference data model providing a single used in combination with the business process framework etom business process and activity. Telecom process telecom business process interfacing. A framework for the development of service management systems.
Cisco etom pdf etom is part of the new generation operations systems and software ngoss standard. The business process framework etom describes and analyzes different levels of enterprise processes according to their significance and priority for the business. Eindhoven university of technology master integrating the. The model describes the required business processes of service providers, and defines key elements and how they should interact the business process framework etom is a standard maintained by the tm forum, an association for service.
The endtoend processes represent 400 sub processes, some of which are reusable across process. Version 14 was published in may business process framework etom processes fall into three major process areas, 3 as shown in the diagram digital transformation middle east in this manner the business process framework map covers the whole value chain. This course is proposed to give an outline of frameworx, business process framework and its key parts. The business process framework etom is a standard maintained by the tm forum, an. The tm forum enhanced telecom operations map or etom for short describes all the enterprise processes. The model describes the interaction of processes between different stakeholders in the telecommunications value chain. Nov, 2014 business process frameworks where do i start. Improvement of businessactivities in telecommunication. The pcf is freely available on the apqc website as a download in either pdf or. The business process framework also known as the etom is an ongoing tm forum initiative to deliver a business process model or framework for use by information, communications and entertainment services industry.
Within process management, a process assessment framework paf can give you a structure and an analytical tool to develop your organizations. Jan 20, 2019 download scientific diagram etom level 1 and 2 processes within level 0 process operations real options in telecom infrastructure projects a tutorial. See more ideas about enterprise architecture, business and business architecture. T odays uncertain business environment is a driver for organizations to respond faster and with more agility to internal and external conditions and many are looking to the proven benefits of process management for help. Eindhoven university of technology master integrating the etom. Oct 29, 2009 the business process framework etom is a critical component of frameworx, the tm foruma s blueprint for enabling successful business transformation. A particular strength of etom as a business process framework is that it is part. It includes all operations processes that support the customer and network operations and management, as. It provides this guidance by offering a catalogue of industry. The process summary framework provides clarity of a business process breaking it down into the process, subprocesses, triggers and results, and actors. I have just registered with this site and straight away i was making money. The etom framework describes all the enterprise processes required by a service provider and.
Dec 07, 2009 todays uncertain business environment is a driver for organizations to respond faster and with more agility to internal and external conditions and many are looking to the proven benefits of process management for help. Under interfacings guidance and an etom assisted approach, the process team has successfully mapped 150 endtoend processes structured in a framework of 6 toplevel core process areas. Business process framework fundamentals course gives you everything you need to get started with one of the most wellknown and widelyadopted standards in our industry to do just that. The enhanced telecom operations map is an ongoing tm forum initiative to provide a business process framework for use by service providers and others within the telecommunications industry. Each etom process is supported by descriptive text. Design and implementation of a telco business intelligence. This white paper contains a technical report mapping togaf to the frameworx. Business process framework etom, information framework sid, and application framework tam. This recommendation contains the main body of the etom business process framework. In many cases, each process is aligned and mapped to appropriate company documentation references solution, methodology or modeling. Manage revenue assurance policy framework manage revenue assurance operations support revenue assurance operations. Preface business process framework the business process framework etom is a reference framework for categorizing all the business activities used by an enterprise involved in delivering online information, communications and entertainment services. All the more reason all the more reason to separate out the different categories and have different service levels for each.
Much of the content and images for this powerpoint walkthrough come from. Itil is a set of nonprescriptive guidelines for itict service management. It addresses how etom process elements and flows can be used to support the processes identified in the it infrastructure library itil developed outside of tm forum. The goal of tom was the creation of an industryowned framework of business processes, including the definition of a hasics enterpriseindependent terminology for service management. It was felt this would remove any artificial concerns about using the etom in nontelecommunications environments and broaden the uptake and adoption of the business process framework etom. This business process framework also known as etom suite release r17. Enhanced telecom operations map etom pdf the enhanced telecom operations maptm is an ongoing tm forum initiative to deliver a. It is a comprehensive, industryagreed, multilayered view of the key business processes required to run an efficient, effective and agile digital enterprise. It is a hierarchical catalog of the key business processes required to run a servicefocused business. Let us show you how tm forums business process framework can be used to support a range of business. Business process framework l3 descriptions are analyzed by looking for implied tasks. Business process framework etom the goal of tom was the creation of an industryowned framework of business processes, including the definition of a common enterpriseindependent terminology for service management.
Presented by lokesh gupta rakesh sonar manish pandey vikash sharma baijnath mandal aditya mahakulkar etom process model balaji institute of telecom management bitm pune. Media in category business process framework etom the following 3 files are in this category, out of 3 total. In this manner the business process framework map covers the whole value chain. Aug 10, 2014 etom business process framework enhanced telecom operations map. While both etom and itil are process frameworks, a highlevel comparison of their differences can be summarized as followings. The framework was developed by alec sharp, and for details on factors of the framework and stepbystep instructions on how to build the framework refer to the process summary document. Objectives provides a business process blueprint for service providers to streamline their endto. The business process framework also known as etom has a process focus. Note that this suite is labeled with the reference gb921. Study the commercial and the technical description documents of ring. The etom business process framework is a reference framework for categorizing all the business activities that a service provider will use. Itil service reporting template sample service report template 22 free word pdf documents, sample service report template 22 free word pdf documents, sample.
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